No problem, send an email to Support@suspendedsolutions.com with your order number and we’ll get a new one sent out to you asap!
A lot of times this happens because our 3rd party shipping service will ship one thing at a time. We do not have control over this due to multiple factors, but what we can do is check on this, and if need be we will get you a replacement bottle sent out manually! Email us at Support@suspendedsolutions.com with your order number and we’ll get it taken care of.
If we identify a problem on our end that hinders us from getting your order to you in a timely fashion, we will of course provide a refund for shipping. This will be on a case by case basis and most issues will be resolved within 24 hours. Email us at Support@suspendedsolutions.com with your order number and a brief explanation of what’s going on.
When you place an order with us, the order gets sent directly to our drop shipping service. They then prepare, package, and ship your order usually within 24-48 hours. From there depending on the shipping speed you chose, your order will reach you between 2-4 days after purchasing. This is however a rough estimate and things like holidays or storms may slow down shipping time. You can always track your order via Amazon if you ordered there or using the tracking info sent in your shipping confirmation email if you ordered from here!
RETURNS AND EXCHANGES
Refunds generally reach your account within 3 business days.