Support
Frequently Asked Questions.
What is your shipping process?
All fulfillment is handled in-house. When you place an order with us before 2PM CST, it is packaged and shipped the exact same day. No drop shipping. Depending on the shipping speed you choose, your order will reach you between 2-4 days. You can track your order using the info sent in your shipping confirmation email.
I received a broken bottle in my order, what do I do?
No problem. Send an email to [email protected] with your order number and we’ll get a new one sent out to you ASAP!
What do I do if a product is missing from my order?
Since we fulfill everything in-house, simply email us at [email protected] with your order number and we will resolve it immediately.
Will you refund the shipping charges on my order if it arrives late?
If we identify a problem on our end that hinders us from getting your order to you in a timely fashion, we will of course provide a refund for shipping. This is handled on a case-by-case basis and most issues are resolved within 24 hours. Email us with your order number.
What is your return policy? Will you exchange items?
If you have purchased one of our products and have not used it, we will exchange said product for another one from our inventory. Just shoot us an email.
When can I expect my refund?
Approved refunds generally reach your account within 3 business days.
